Frequently Asked Questions
- How does this site work?
- Is specialforces.com a secure site?
- Do I need to be a registered user to shop?
- What are the benefits of becoming a registered user with Special Forces?
- Do you offer any special discounts?
- How are my products shipped?
- What are shipping costs?
- How long will it take to receive my items?
- Are any other shipping methods available?
- Can you ship international orders?
- Is a signature required to receive the order?
- Do you have any warranty on your products?
- Is there any limitation to this warranty?
- Is there a restocking fee for returned orders?
- Can I place an order by phone?
- Can I place an order by email?
- Can I use one of your product images on my personal site?
How does this site work?
Shopping is easy:
- Shop for products
- Add to cart
- Supply payment information
- Check out!
You will receive an e-mail confirmation of your order details after check-out. While you may check out as a guest, you can register an account to speed up the checkout process the next time you're back, and to allow you to track the status of your order.
Is specialforces.com a secure site?
Absolutely! Special Forces Gear respects and safeguards your information to protect you from fraud and more. We utilize the most widely used data encryption coding system for secure e-commerce transactions (SSL).
Do I need to be a registered user to shop?
No, but you will need to provide payment information to place an order. Registering will give you an online account with SpecialForces.com and will store your information for faster shopping in the future.
What are the benefits of becoming a registered user with Special Forces?
Registering with SpecialForces.com enables you to use all our convenient site features and allows for a quicker check out. Your personal information will never be sold or used.
Do you offer any special discounts?
SpecialForces.com often has special promotions and offers special discounts to registered users and anyone who chooses to subscribe to our newsletter and special promotions.
How are my products shipped?
USPS, UPS or FedEx
What are shipping costs?
There are freight charges plus packaging and handling. Shipping charges will vary by shipping method chosen and your shipping destination.
How long will it take to receive my items?
If your order consists entirely of in-stock items that do not require customization or special processing, your order will be shipped within 2-3 business days furthermore, all garments (A0 and E0) are made to order and can take up to 14 business days to produce before they ship. Some items may not be in stock and will require special processing, customization, or handling. This will incur a delay in the shipping of your order. Please allow up to approximately 14 business days (Monday-Friday) for your order to ship. A partial will be done if determined necessary. If any cancellation is made before the 14 business days, a 7% merchant fee will be charged. After order has shipped you will be notified it’s been shipped and a tracking number will be provided via email.
Time from shipping to arrival:
- West Coast: Approximately 2 to 3 days
- East Coast: Approximately 4 to 5 days.
- International Orders: Approximately 2-3 weeks
- International Super Heavy Packages: Approximately 4-6 weeks
Are any other shipping methods available?
Yes, we can arrange another type of shipping method if you like. Please contact us via e-mail at firstname.lastname@example.org to arrange an alternate shipping method or call us toll free at 800-260-4127.
Can you ship international orders?
Yes, we can ship worldwide. However, you should know that we cannot be responsible for local customs regulations. Also, internationally shipped orders typically take:
Time from delivery
- International Orders: Approximately 2-3 weeks
- International Super Heavy Packages: Approximately 4 to 6 weeks
Is a signature required to receive the order?
Yes, all orders shipped will require a receipt signature. Please make sure the shipping address will have a recipient that can sign for the package.
Do you have any warranty on your products?
Yes, Special Forces Gear warrants that its products will be free from defects in materials and workmanship. Special Forces Gear will repair or replace, at its option, without charge, any product or part which is found to be defective under normal use and service. Such repair or replacement shall be the purchaser's sole and exclusive remedy under this warranty. This warranty does not include normal maintenance and services and does not apply to any products or parts which have been subject to modification, misuse, negligence, accident, improper maintenance or repair by anyone other than Special Forces Gear.
Is there any limitation to this warranty?
Yes, there is no other express warranty. Special Forces Gear hereby disclaims any and all implied warranties, including, but not limited to fitness for a particular purpose. Special Forces Gear shall not be liable for incidental, consequential, or special damages arising out of, or in connection with product use or performance.
Is there a restocking fee for returned orders?
Yes, 15% restocking fee for orders under $750. A 30% restocking fee will be applied to a refund of the total purchase price for orders over $750.
Sales are final on all Night Vision gear and Custom Made products including: tactical gear, t-shirts and apparel, gift items, custom logos, and any other product made to order.
Can I place an order by phone?
Yes, feel free to call our toll-free number at: 800-260-4127
Can I place an order by email?
Due to concerns regarding the security of email, please do not email us your credit card or other payment information. If you would like to place an order by email, please send the product information to email@example.com without your credit card information, and call our toll-free number at: 800-260-4127 to finish placing your order.
Can I use one of your product images on my personal site?
I called on thurs. to ask for help with a small problem with an order I received. I was so impressed with how kind and helpful your staff was. Phil was very helpful and I thank him for being so cool! It is so rare especially living in the NYC area to find good and helpful customer service! Your staff is the Greatest! keep up the good work and I wish a very Happy Holidays to all of you at Specail Forces.
Many Thanks ,
John V., NY